Comfort Inn Charlotte Airport Uptown

When we got to our room, the tv had the wrong remote, so you couldn’t use the tv. There was 1 tissue in the tissue box in the bathroom . Worst of all, the toilet did not flush. We went out for dinner around 6 PM, after informing the front desk of these issues . When we returned around 10:00 PM, nothing had been done. I called the front desk. Her reply was they would check things out the next day. When I said the toilet did not flush, she had my wife come down to the front desk to pick up a plunger! We had to use a plunger in order to use the toilet!!!!! The next day, after we informed the front desk again of these issues , a maintenance man came at 2:30 PM. He brought the correct remote for the tv. He said the toilet was no good and needed to be replaced. If you flushed 5 or 6 times every time it was used, it would eventually flush sewage out. But he left the plunger because we needed it several times again. The breakfast place was not cleaned quickly enough to accommodate all guests. There were empty beer cans in the elevator. This was our 1st and last stay at Comfort Inn. Never again at Plunger Inn!!

Everything was great very cleaned. Need to update tv to more modern content.

The lady who makes the breakfast was kind and helpful

Great friendly staff N/A

The night staff did go above and beyond when they picked up another hotel guest at a restaurant when she needed a ride back to the hotel when she couldn’t get an Uber.

Beautiful in a great area It was great, nothing I didn’t like

I liked the clean rooms, breakfast was good and the bed was very comfortable. Overall my stay was nice. The location could have been better but overall my stay was good

Bad

My two rooms smelt like mold, the sink was broken in both rooms. The water stayed in sink for the entire time. Did not get our room cleaned the entire time. Will not stay Eve again.

Pros-Room was clean and modern. Breakfast was good with many options. Staff were polite. Location is in a good place with plenty of places around for food, gas, etc. Convenient to uptown Charlotte.

Clean ; attentive

I have to change 3 rooms in one night , bathroom is not good ..the room which they gave us was occupied by someone else .restroom clogged , floors were not mopped sticky floors , old trash was taken .

This hotel has the laziest staff I've ever encountered. Sheets and towels dirty upon arrival. Ask the staff for directions doesn't seem to know what or where anything is. The breakfast area unkept and unsanitary. There was hardly any parking after 10pm. Staff blatantly lied about unavailable rooms when asked about a later checkout. I will not be staying at this establishment again.

The outside of the place was dirty looking, the inside of the rooms were dirty looking as well. Making it uncomfortable to stay the reserved nights.

I enjoyed my stay.

Good

Bad

Disappointing

Very good

The airport shuttle is always prompt and friendly. Parking is very reasonable here.