Motel 6 Channelview, TX

Absolutely outstanding hotel!!! They accommodated my family and I with extreme care, love and compassion. We will definitely come back to this property again in the near future. Great hospitality 10/10 across the board.

Very good

Exceptional

Very good

There was a broken toilet in the first room that was given and a broken microwave in the second room. I didn't like that I wanted to book two nights through Expedia and it wouldn't let me and I got to the property they made me have to do a new booking for the next night at a higher charged.

Staff at front desk very rude after I had a reserved room he tells me no rooms are available and I have to leave. And I was still charged and would like a full refund.

Very good

Exceptional

Roon was clean and quiet location.

They stole my son phone and refuse to give it back, when we tracked the phone it was still at the hotel and ringing because it was connected to their wifi, they walked the room upon us leaving so we know they found it and they refused to return his phone and put us on a do not rent list smh also they rented us a room without a working tv and I had to be moved upstairs and they stairway u must use smelled like animal pee very strongly, their are clearly people on drugs living around their very uncomfortable for women with families. Do your research before you booking then they refuse to return my booking confirmation after they canceled my booking for no reason lieing tell me they had no rooms when the app allowed they booking and also they canceled and refuse to return my money They whole experience they are taking advantage of poor people with limited funds

Clean, comfy, quiet, good price. Would stay there again! Didn't care for 2nd floor. No ashtray in smoking room.

Didn't care for 2nd floor. No ashtray in smoking room.

Bad

Per friendly. Wasn't bothered by anyone coming to my room. Night time desk clerk was very rude and Unprofessional. Wouldn't put my name on the room but, took all my information, even my social security number. My friend had a hard time finding me because the clerk said nobody by my name was there. Luckily I gave them the room number because the name used for the room was a man neither of us know. Just confused why he took my information if he didn't use it for the room.?? I love 5 hours out of town so that was a massive issue for me. If I hadn't given the room number nobody would've been able to locate me. Is it common to put random people's name on customers rooms?? Might want to look into that. It triggered my PTSD to find that out. I'm really generally not much of a complainer had the clerk not been so rude and triggered my PTSD by doing questionable things like that I wouldn't bring it to your attention. Everything else was great. Just the clerk. Please get with that manager and address this matter so it doesn't happen again. Please and thank you please feel free to contact me to discuss 8066393199

The property was well lit and clean. There was plenty of parking as well. They rarely had any coffee.

Exceptional

Yes.

The floors were dirty. It seemed like it hadn’t been vacuumed. The shower floors were dirty.

Same

Nothing staff is horrible Same