Extended Stay America Suites Chicago Burr Ridge

The hotel is in desperate need of an update. I have stayed there twice, and both rooms were run down and shabby. Shabby. Rust in the sink, the edges of the counters missing, rugs a little bit worn. I don't think I will be booking that hotel again in the future. The worst thing was when I checked in, I was given a room that was already occupied. I walked in on a woman in the bathtub. I am not sure who was more shocked, me, or her.

The room was disgusting. The floors were sticky. The carpets covered in grime. The sink was rusty. The countertop and backsplash had been screwed into place through the Formica and the screws were rusty. The elevator had food and debris on the floor. We planned to stay 3 nights. Instead, we left asap the next morning and ate the cost. anything would be better than this.

The stay was ok. Customer service was great

Check-in was extremely unorganized and took forever. They didn't allow me or anyone else to check in early, which is fine until you have 20 people in the lobby after 3pm still waiting to be allowed to check in. Took probably 30 minutes after the ladies came to the front desk for me to check in. The room had a broken tv remote so I had to go down and ask for that to be replaced. My room keys stopped working on my second day and I had to go back and forth from the lobby to my room trying to get it fixed 3 times before they fixed it. When we got to the room there was barely any toilet paper left on the only roll they had provided us, all of the surfaces and counters looked like they needed a good cleaning/dusting. The light next to the bed did not work either. The staff was nice besides at check-in.

Terrible

The bathroom needs update. The hallways were dirty , the elevator was dirty

Great clean place to stay. After our

Check-in went smoothly, the room was clean, and we thoroughly enjoyed our stay.

The hotel staff was great, but our room was ehhhhh. The shower didn’t drain. Took about 15 minutes after wed shower for it to go down

I booked two rooms, one room was fine. The second room had sewer smell in it. It was absolutely awful. I mentioned it to the hotel employee and they said they didn't have other rooms. I had to cover the sink with a towel to stop the smell from suffocating me

Clean rooms

Everything. Price and location. Staff is very friendly. My toilet was not properly working and there was a leak in the sink

Friendly, competent and helpful staff.

pretty decent stay, no complaints. 4/5 🌟

Estubo aceptable solo que decía desayuno incluido y era un café o agua y una barra de cereal , eso no es desayuno

Very dirty. Smells bad. Not recommended

Room carpets were heavily stained, elevators were dirty, their Continental breakfast was a small table at front desk a coffee carafe, tea, oatmeal and muffins, you had to take and go. Would absolutely not recommend this place

The staff were truly amazing, but the rest of the property was dirty, the first room we were given was not fully cleaned. The second room we were given was clean but the hallways and elevator were disgusting. The breakfast is also really lacking, it is more like a couple of breakfast bars and coffee.

Luggage cart was squeaky and very loud.

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