Quality Inn Burbank Airport

Worst cleaning and worst room

The room was beautiful and cleaned to perfection, front desk was so sweet about extra towels, even greeting us everytime we walked in or out. I’ve stayed here twice and I’ll be coming back.

Service was great. Clean room.

I want to start off by saying that all of the staff were super friendly and helpful. Even the maintenance staff was cordial and greeted us and other guests in passing. The front desk girls were always ready with a smile and helpful during the breakfast hours. The rooms were actually very nice inside. But I can’t say that about the outside. When we pulled up there were a few unhoused individuals lying down in the parking area. Let’s get to the pool and hot tub! Yikes! The water reeked of sulfur and chlorine. We got in thinking it was the outside air that smelled like sulfur but that wasn’t the case it was the pool. So we moved to the hot tub and that was even worse. The smell stayed on us after the shower which makes us believe it was the sewer system. I can’t give the lowest score because we did enjoy most of our stay and the staff was friendly and I wouldn’t want to mess that up for them. But buyer beware!

Ok

If a proper breakfast cannot be provided, it would be better not to offer one at all rather than serving food that may negatively affect guests' health during their travels. The quality of the breakfast does not match the otherwise positive experience with the rooms and staff, and it needs significant improvement.

The room was nasty, floor was sticky and room has a horrible scent. I didn’t get a shuttle or a taxi from the airport. Breakfast is was a frozen breakfast sandwich, fake orange juice, granola barre, cereal and fruit. They have Folders coffee and hot water for tea. It is not worth the cost. I paid $366 for two nights

The room was a decent size, comfortable and clean. The TV took some getting used to but we weren't there for the TV exactly so no problem. The grab and go breakfast was decent and front desk staff was friendly. There is a small pool and spa too. Its in the top picks for our next stay.

Cereal food bars danish No eggs or sausage or waffles Good location

I love this place, for a number of reasons such as Safe, clean, convenient and the staff, specially the front desk.

Was nice to take the kids to the pool and hot tub. Love the Jack in the box next door and a nice Mexican restraunt 2 blocks away. 15 min drive to universal.

Landed at 11:30pm got to hotel at 2am staff was rude and upon entering the room tub was completely dirty. Told staff she said they were sold out didn’t offer refund upon asking at all. It’s really sad choice of a hotel. Do not book!

*

Need to improve and upgrade the breakfast for a hotel this good.

It was not the best, we just used it to sleep and shower only since we were at universal studios all weekend. The towels were not fully clean and there was no toilet paper. Had to ask a couple of times for it. The keys didn’t work and all 3 nights I had to go ask for new ones. Wouldn’t return. Plus side is that the location is close to a big shopping center and the free parking was great. The staff cleaning was nice as well but the hotel owners need to do better and do some major upgrades.

Rooms are updated and very clean. The only issue is that it closed to 5 freeway which creates some noise and may disturb your sleep. Staff is extremely helpful.

The check-in was very easy. The two ladies at the front desk were very helpful and explained everything, the continental breakfast in the morning was more than I expected. Ron was clean, even though it is right next to the freeway there is no freeway noise. Very comfortable beds room was spotless, clean check out in the morning was easy. Will be staying here again around the Fourth of July.

Very nice and clean place,

Thanks for the airport shuttle.

Bfast was plain. Nothing warm