Holiday Inn Express Boca Raton-West by IHG

Really nice place. Older, but very well maintained. Great room, very comfortable beds, spacious bathroom. Breakfast was hot and good and varied. Front desk very helpful. Room service perfect. We WILL return.

Nothing to brag about, the bathroom sink was clod up.

Horrible place. Couldn’t even stay. Had to get another hotel down road. Worst staff. Worst property. Yuck

The staff it was amazing very professional and bilingual. It's a pleasure

Property ok The beds are not comfortable at all, and the rear, Door, exit, someone, leaf a large rock in the door, which is unsafe, and subject to break in’s. I closed the door properly

Everything

Staff was friendly Cockroaches in room. Very dirty

Small bed for two people, mattress was uneven and curtains were detached from ceiling

Breakfast Pool pool was small

Very much appreciative. Carlos

Exceptional

Everything was great Everything was good

I booked this hotel because I needed a room with two beds. When we checked into our room we realized that the balcony door was damaged and hanging off the hinges. Because the door would not close, it could not be locked causing a security and comfort issue. The AC was set to 62 but the room remained around 78 due to the balcony door being stuck open. I spoke with Ade at the front desk and she informed me that there were no other rooms with 2 beds available. She told me she would cancel my reservation and to contact Expedia for a refund. However, when I contacted Expedia, I spent over an hour on the phone trying to resolve the issue. Expedia said the hotel reported that everything was fine which directly contradicted what I had been told by Ade. Not only was the condition of the room not usable but I left without a clear resolution from Expedia and the hotel. I would recommend that management address both the maintenance issues and the way guest concerns are handled. Also to mention I bought the insurance through Expedia and still have not heard from them to resolve my refund.

Passable

Superb

The Free Breakfast These are just the highlights Treated rudely by a male front desk employee named Joseph. The bed in my room should have been replaced years ago. I slept in a deep bowl shaped depression that wreaked havoc on my back. The air conditioning unit in my room powered on every 20 minutes sounding like malfunctioning jet engine. Imagive being waken up every twenty minutes when you had to wake up at 6am, start with a three hour drive, followed by a full day of work. Add to all this, the room next to ours had a dog in it and the dog barked everytime someone walked down the hall, everytime a car parked in front of the room. Im severally allergic to dogs and yes even next door that dog caused a reaction and I had to use my inhaler which I haven't used in 13 months but carry with me always.

Decent place to shower & sleep Not the cleanest

No AC in fitness center

Excellent cleanliness and well serviced. Rather difficult access from Baton but we managed, driveway being quite tight.

The staff was very pleasant and helpful. I complained about the floor. The man at the front desk wrote it down and the clean it at the same day. They should clean the pool more often.