Hotel Shattuck Plaza

The location is excellent. Near the downtown BART station and walkable to many restaurants. There is only Valet parking and it is expensive

Nice clean rooms. The lighting in the bathroom made it easy to get ready. Staff was helpful and quick with requests. We parked in garage across the street which was about $25 per day.

Staff is incredible. Our stay was comfortable and quiet.

Very accommodating staff. Old property (historic building), but well-maintained

Very clean, the room was great other than some confusion with the a/c controls. Decent breakfast though expensive. They need to hire more servers and bar staff.

Beautiful building, mid customer service.

Great location with train station just outside. Overall the hotel is in good condition, but hallways smelled a bit musty and walls are thin so you can hear even normal volume conversations in neighboring rooms or the hall and anytime someone uses a shower. But the shower itself was good with great pressure and both rain and handheld options. Staff are nice. Good bar in the lobby and simple amenity like getting a small cup of iced lemon water was nice.

Awesome staff. Spacious, smelling fresh and clean room. So many nice coffee shops nearby.

The front of house staff were great but my room was cold, the shower leaked badly, the gym was tiny and the service in the restaurant was uber slow to seat you or take orders despite there being minimal guests.

Very good

Room is super clean. Staff are very friendly and helpful. Highly recommended!

Location was great and room was spacious. Room did not get cleaned or serviced till late afternoon/evening and that too after reminders.

Wonderful dinner in the restaurant excellent bar service

Microwave in the room would have been nice. Loved the Peet’s coffee 😁

staff is great. Property could use a little refreshing, especially cleaning the dirty carpets.

Breakfast ends at 11. Showed up right at 11 other still eating breafast and they refused to serve breakfast and would only off lunch. In room breakfast menu went to 1:30 so we were surprised

Extremely cheerful and helpful staff. Historic hotel with all the modern conveniences so you get both charm and all the necessities. Loved it. Restaurant was also great for breakfast. Very fresh berries, bacon and eggs cooked just as ordered. Would definitely stay again.

Excellent, helpful and friendly staff

The hotel does not have parking on the premises. It is necessary to park in a parking garage, several of which are nearby. They are expensive, as I suppose should be expected in a busy downtown.

Great location. Loved the staff and check in process. Room was nice. Bathroom was small. Had a hard time in the shower as it was tiny.