Candlewood Suites Bedford Fort Worth by IHG

When I walked right in and this very lovely lady was working the front desk to check me in. She greeted me with a very sweet smile and small conversation. She made me feel welcome there. I don’t remember her name but kudos to hiring her. Please let her know that she is appreciated. The stay was perfect, it was very hot outside and the AC worked like a charm. I think the only thing I do not like is that they do not do any type of breakfast since the name change. Even if you could do some type of package breakfast that needed no preparation that would work too. Overall it was a very nice stay.

The staff were so helpful. When we first arrived, the pull out sofa had not been cleaned. We called down, and you could tell the guy downstairs was extremely upset. He immediately moved us into another room.

Still, my husband and I tried to stay at least one night. Then, when we checked the bed, the pillow smelled like greasy hair, which clearly shows the pillow case was not washed after someone used it. It was a complete deal breaker, so we went back downstairs within 10 minutes after checking in, and told the receptionist that we'd like to cancel the stay. The receptionist didn't even ask why we wanted to cancel, and flatly said, "you know we'll still charge you for one night," without showing any concern or anything. We just said, "okay, that's fine" and left.

Check in staff was the friendliest ever. Hotel was very clean and peaceful.

Staff was very helpful and friendly. Very clean and well kept.

Very good

Exceptional

It was a great value for the price!

They overcharged me my charging my card twice overdrafted my account and calls me overdraft fee and all they just say was it’s gonna drop off. It should drop back off well that didn’t make the overdraft fee drop back off. They were very nonchalant about it and him calling the manager while I was standing there, he took my number and no one ever called me. It did eventually drop off, but I still incurred overdraft fees..

The room was very clean and comfortable.

Was okay… not as nice as some of the other Candlewood. But it was a nice quiet stay

Alot of thing the A/C barely worked there was a bad smell in the room and carpet was unclear.

The hotel is clean, the staff is helpful and parking is free and feels safe. We were disappointed they no longer serve breakfast, and the outside doors (other than the front door) wouldn't open with the room key. Also, there's a resident raccoon that has accumulated a lot of trash on the backside of the property. Overall we still enjoyed our stay here despite some of the drawbacks.

Location No breakfast, facilities is dated

No breakfast, facilities is dated

Nice ckea

Passable

Run down basically needs some TLC. Door barely closed and the room was just kind of run down and old.

Asked for a receipt the times and never got one.

Cheap Asked for a receipt the times and never got one.