Pier 5 Hotel Baltimore

It was a busy Sail250 weekend and the staff were very helpful in spite of several issues experienced by the guests. This place has an amazing location and great restaurants but it could use a refresh and utilities upgrades.

NO PLASTIC GLASSES! Incredible they do not supply this--there is an ice bucket and bottled water--but nothing (outside cardboard coffee cups) to put the ice in. LOVE their balconies--BUT the ones facing the harbor look at a restaurant roof below. Uggh--blocks seeing people walk. The ones facing the Aquarium are great. NICE very late check out offered--1:00pm.

The rooms are very rundown, breakfast was paying for a choice of toast or a bagel. The location is excellent.

Very convenient

A hotel was nice and clean.The environment was beautiful.The people was nice parking convenient.\nStaff was excellent and the room was very clean

A shame only one elevator worked.

Staff was very friendly and helpful. Room was spacious and clean and had a little balcony where we had partial views of the harbor which was nice because we were there for Fleet week. They even gave us little goody bags when we checked in to commemorate the America 250 celebration. We just came downtown for a date weekend and didn't even realize it was Fleet Week but we enjoyed the festivities. The location was very convenient to the harbor, Pier 6, and Fells Point.

Rooms are old and show lots of wear and tear. Our fridge was broken, the balcony door lock was broken and the handle on the closet door fell off. We were charged $50 for checking in 2 hours early although the room was ready and the hotel was mot booked. We actually only stayed 3 of the 4 nights we paid for.

Unique - central to inner harbor activity - 2 excellent restaurants on site

The location was right in the middle of everything

It should have a pool

Hotel advertises that there is a Gym, but the gym is not attached to the hotel. It is a separate club. When we went there, the gym told us that the hotel no longer has an agreement to allow hotel guests to use their facilities. When checking again with the front desk, they confirmed that that was true (even though they first told us to go to that gym).

Great place!

The staff were professional and helpful. The only concern I had was the age of the property - as the lobby, hallways and rooms needed an major renovation. Very suprised at this considering the prime location off the harbor.

The location was perfect! Great restaurants attached to the building and you’re in walking distance of everything you need. Rooms are dated and in need of a deep clean. Staff was nice but the carpet in the rooms hasn’t been cleaned in over a year. The breakfast was also disappointing. Don’t spend the $20 a person. There’s one person with a flat grill. They were nice but how can you call it a breakfast when you’re out of bacon, sausage, waffle batter, cream cheese, milk or fruit. I should honestly call and request an $80 refund for my family of 4 - full price for a 3 and 5 year old too.

The location,view and staff was amazing I was confused about the parking charge $35 bucks a night and parking is free right across the street kinda threw me off

Loved the property and the area was conveniently located from the convention center. The elevator was a little slow, took some time. The afternoon/evening receptionist from 6/15-6/17 was so kind. Highly recommend.

The hotel was okay overall, and the staff was friendly. The only issue I had was that the towels in the room were dirty when I arrived. Other than that, my stay was fine.

The room smelled like old cigarettes and damp laundry. The balcony to a deluxe room was the corner of a warped roof. The breakfast was a terrible experience.. no breakfast meats. 3 day old lemon water in the lobby. No manager responded to or tried to speak with me after several attempts. The staff told me that the manager told me to contact Expedia. I seriously just want my money back. $600 dollars for a bottom of the barrel stay. I'm disgusted and disappointed and I did not know that the hotel can't take complaints if I book with Expedia. I'm not pleased with the whole experience.

Beautiful hotel. Located in a perfect location for harbor access. Front staff were very friendly and helpful.