Extended Stay America Suites Austin Downtown Town Lake

Only three floors so no long elevator ride. Room was updated and comfortable. Bathroom vanity top needs to be replaced as it is well worn. Guests should be informed at check-in that there is no daily housekeeping.

Service was AWFUL. Our room was never serviced until someone tried coming into the room 8am on the day of checkout. They ran out of towels??? And there was remodeling and painting being done. Also this hotel smells bad. Not coming back here. The staff had the worst attitude EVER.

Dark, smelly and basic af. Check In rep…on her phone was priority. Check out…rep on her phone for good 45 seconds with me there, making me wait. From lobby, down halls and in room, smelled old and smokey. Hardly any water in shower, bathroom sink was drops, towels smelled like they were just sitting there absorbing different scents. Conveniently located for sure but I’ll spend the extra few bucks next time.

To be honest this place should stay low budget or low cost because idk its kinda runned down and like i been to many hotels that are runned down but i kinda feel like its always been good hospitality and pleasant welcoming , but at this place , i felt like the hospitality and welcoming is not existing, the lady in the front desk has the worse attitude ever and just straight up looks like she hates her job , i even try to say thank you etc and you can tell she just hates her job, but the parking is okay , the room has this like humidity feel and weird smell in it , the restrooms have no vents or fans so thats a shame but hey if you need to just stay for a day i guess it works .

The beds are comfortable. I liked that the air could be adjusted.

Best thing of the stay was the free parking. Rooms outdated, property is dirty, cockroaches on halls ways and inside the room. Not as pictured!

The proximity to Barton Springs Outdated, no ice machine, bare minimum

Price and location was key Smell or cigarettes and hallway smells

Good

Exceptional

Staff was friendly

Exceptional

Close by downtown Nothing

Superb

The only good thing about this hotel was the staff

Nice stay

The bed wasn't very comfortable and the pillows were very thin it didn't feel like i was laying on a pillow

Yes the it could have been a little more cleaner and the hot water in the shower did not work

Exceptional

The hotel reminds of a run down apartment complex in every corner there’s no smoking signs but as you walk past the halls it’s smells like smoke when i got to my room that too smelled like smoke windows were dirty people in mostly every room were very loud liquor bottles outside the doors for the price i don’t recommend should be in the $70 range besides all that staff was friendly &’ very helpful