DoubleTree Suites by Hilton Austin Downtown Capitol

However, I want to highlight the excellent service from Ms. Loraine at the reception desk. She was outstanding—professional, friendly, and consistently helpful throughout my stay. Her customer service was the best part of the experience. Since the hotel doesn’t provide even a simple cup of coffee, I ended up going to Starbucks just one block away, and you can also buy water at the 7/11 gas station nearby. The best thing about the property is its location, only one block from the Capitol, which makes it convenient for walking around the area. Overall, great service from Ms. Loraine and a convenient location, but the hotel does not offer the value you would expect for the price.

Perfect location to be close too the city.

Clean room and great customer service and i love the free cookies

We had flight delays and breakfast was done by the time we woke up.

Great lo action bear the capitol.

This hotel desperately needs updating. The suites are generously sized, but the bathrooms are the size of a postage stamp. The breakfast buffet was overpriced and barely edible. And what decent hotel doesn’t have valet parking?

The pool was green and looked like it hadn’t been clean in a few weeks.

.

The hotel was nice but the staff was exceptional. Be advised that you will need to pay for overnight parking in the parking garage. Also, searching for the ice machine is a decent side quest.

The parking is an absolute joke. Do not show up with an oversized vehicle they are not equipped and you will probably have to park somewhere that is not consistent with the values you would expect from Hilton!! I give it 2 thumbs down!!

Only 1 of the 2 main elevators was operational, for a hotel seeing as much traffic flow in such a bustling downtown area I was very surprised and disappointed in the wait times.

I said it at this property. Many times, and the elevator always seems to be an issue. Also, Steer clear of the parking garage if you can help it.

Great rooms, great location, great service!!

beds were comfy great location

Exceptional

Well supplied for me and my bestie. The light was out in one of the bathroom fixtures.

Hotel was centrally located with a short walk to our evening destination, Moody Amphitheater, about a 15 minute easy walk to and from. Hotel was nice, modern and clean. Front desk staff was very friendly and helpful. Dining staff at breakfast was great and service was great. Breakfast food was great, better than other hotels I've stayed in. Overall great stay and would recommend if you are attending shows at the Moody Amphitheater and for Moody Center which isn't much further. The elevator was very slow, especially coming into the garage. I believe we waited for 15 minutes for the elevator to arrive down to the garage upon arrival. We were told there were other elevators and directed to those; they were located through the staff doors and used by the staff, the whole situation was a bit bizarre and like a rabbit warren maze through the back to get to said elevators. The parking garage is very, very tight, wouldn't recommend it for large vehicles.

Helpful staff able to use discretion in a helpful way to facilitate our parking and late arrival. Location is great and rooms are perfect t for family travel.

Exceptional

The room was spotless and we loved the separate bedroom from the living room area. The kitchen was well stocked. The bed was comfy and we had plenty of towels.