Country Inn & Suites by Radisson, Austin North (Pflugerville), TX

Elevator half broken. Faucet was broken in room. When requested to be moved. He told me to hold on to then check the room and tell me the faucet was just loose and did I still want to stay there. Requested another room where there was mold on the tub and flooring cracked. Just went to front desk to checkout and left the hotel. They tried to give me another room but I declined. Says no smoking but whole hotel smells like smoke. Just dated stinky rooms that smell like dirty clothes and carpet.

The toilet did not work. We had to hold the handle down until it would flush. Again, front desk said he could not help us. Front desk was in no way wanting to do anything for us.

They gave us a room that was clearly used with dirty sheets and towels. They were super picky on people getting fresh towels. I heard a lady was charged because the washcloth was “stained” and so they charged her $25. Staff does not care about people’s feelings. Room smelled horrible, like mold and old cigarettes. It’s cheap so you get what you pay for but i would have rather spent extra money and gotten a nice hotel. this was 100% not worth it, please go elsewhere

Close to event we attended

The first room, the toilet overflowed on us. It didn’t have a microwave and the television for the front room was missing. Room number two, the carpet was dirty and the iron worked but looked like it was broken and the ironing board was bent. Other than that, the bed was real comfortable, had a microwave and the tv was missing in the front room.

Pros: - low price (for a reason) - comfortable beds - In room AC systems cool well - hit or miss on staff. The front desk lady is pleasant. Sometimes no one is at the front desk. - Free Wifi Cons: - surrounded by construction - sketchy people around the area - carpet stains and carpet bumps can be tripping hazard on 2nd floor - funky smell throughout - cockroaches

Exceptional

The room was gross and full of water damage and gross stuff all over the pull out. the staff did not speak English very well making it had to ask for anything and understand what they were saying.

actually planned to stay one week but i noticed roches in the toilet area and vacated in a day. working with Expedia to get refund.

Run down location, smelled and dirty!

The mirror fell off the door and we got charge for it

Hotel seems pretty dirty and they need to maintain the property

The rooms are very old and not properly maintained. Bad smell from carpet. The bathroom faucet keep leaking. The freezer door is broken. The breakfast was awful and made with very sub standard food. The staff are very disrespectful. Parking lot is shady.

The room was dirty and smelled like a rest home. The service was terrible by the staff the manger was arguing with a maid in front of me without a care. The staff had no patience for you or yourconcerns. The equipment they were using like the debit card reader would not work.

Good experience. Staff was nice and helpful. Deposit for incidentals hasn’t been refunded yet but overall good service.

Exceptional

Bad

Very OLD hotel with out dated furniture, lighting and shower was awful. The staff was friendly and greeted well. For me it was a night's sleep and was out in the morning.

Everything was great. I got an excellent rate with two bedrooms and couch. The food downstairs to purchase was a great selection. Everything was great. I would definitely stay here again. The front desk was very helpful and polite. Rooms were nice and cold

Staff was friendly, location is good, but room was dirty, mirror was broken, breakfast was very poor