citizenM Austin Downtown

Rooms can be small, but the hotel was a very fun and friendly base camp after bar crawls and days spent shopping

Staff was impressive and just the right amount of helpful and friendly. The tech and the modern environment is always so much fun here. I like that it is not your typical hotel experience.

Rooms are very clean, beds aren’t as plush as I like but still very comfortable, staff was fantastic, breakfast was good/coffee was superb, location was good, parking was the only downer but still not bad.

My refrigerator in the room didn’t work and there was no where to put my clothes. Everything had to stay in my suitcase. The room was a lot smaller than expected, I felt slightly claustrophobic at first but finally got used to it thanks to the “ascend” setting on the IPad they supplied. That was a pretty cool part of the room. The bed was brick hard. The blackout curtains were the best I’ve ever had in a hotel room. I also asked for a high level room and was put on floor 8. When there’s 17 floors I don’t consider that to be a “higher level”. Staff was not helpful or informative at check in. Had to figure it all out on my own.

The best time me and my husband went for our anniversary and also for her birthday our second visit great service property extremely clean.

I know a lot of reviews for this hotel were either hating it or loving it so I figured I’d fill the “it’s a hotel” niche. Staff that I met was friendly, mind you most everything in the hotel is person-less to some extent. My only complaints are that my room only had a comforter and no sheet beyond the fitted one and when you use the iPad, switching channels on the TV is quite slow. Some of the in room features I didn’t find until I was checking out such as the mini fridge and the under the bed drawer that has more sheets and a physical remote. If you see a silver circle on anything, that is a drawer. The iPad is relatively easy to use and provides some fun sleep ambience that changes the color of lights in the room and plays rain sounds. The perfect hotel for people who get hotels to sleep and don’t spend much time as the room itself is quite small. I heard that the Colorado street facing rooms were quite noisy so I opted for inner courtyard and I didn’t hear a peep from outside.

No loud disturbances.

Very cool experience from the moment of the self check-in and my stay. And first time at a micro hotel definitely would stay again.

good

Nice location. Very clean and breakfast was good.

Clean room, small but good for two people. Great location.

If the city has a CitizenM then we’re booking it! We first discovered CitizenM in South Beach, Miami! When we found out there is one in Austin, we booked and loved our stay! Perfect location, where we walked everywhere including the Moody Center for a concert we attended! The elevators can sometimes take awhile especially if their is a line of people but patience should always be practiced!

They could benefit from more bartenders. They only had one gentleman working that station on a Saturday night.

Ac never cooled room, was hot all through out the day / night complaining won’t do anything. Never got ac fixed and room is small.

Exceptional

Convenient, affordable, feels new Nothing to note

Excellent service N/a

Good very clean The staff not being nice or helpful

Loved this hotel. I’ve been to different locations and I loved them all

Exceptional