Comfort Inn & Suites Augusta West Near Fort Gordon

Upon check out, I was told there was an overcharge of $ 38.96 and given a receipt showing a refund due. I was told it would be a credit on my method of payment (AMX). I have yet to receive the refund.

Clean room

Our first room (316) was filthy. The tile was dirty, the carpet had not been vacuumed, and there was a dead roach on the floor. We didn’t even feel comfortable unpacking. We went to the front desk to request another room and explained the problem. There was no apology—just a reassignment to room 416. Unfortunately, the second room was just as bad. There was hair on the floor and on the toilet, the carpet was dirty, and we even found clipped toenails on the floor. To make matters worse, no one asked about our stay when we checked out. There was no effort to address the issues or show basic customer service. I have been a Choice Privileges member for 18 years (Member #DAF11211) and have never been treated this way. Overall, cleanliness and service were unacceptable. We were extremely disappointed and will not stay here—or at Comfort Inn—again.

Place was in a good spot but it wasn’t that clean and felt old. Tv doesn’t work either.

Great last minute deal. Very accommodating

When I arrived I noticed the staff was cleaning....it smelled AMAZING!!! The staff were extremely friendly, helpful, and knowledgeable! The female front desk staff walked to our room to make sure it was ready for us to go in....some front desk staff at other hotels are lazy, but she took her role and responsibilities seriously! She wanted to make sure we were accommodated properly! The breakfast was very delicious! Each day they served a different menu! When the gentleman who were working in the kitchen noticed I was going to the egg station, he told me he had more hot, fresh eggs coming up if I wanted to wait a few more minutes. After grabbing a few more items, he brought the fresh eggs out and verbally told me they were ready. On our last day of checkout, I noticed one of the housekeeping staff was so detailed and precise with making sure the beds were made properly, that she knelt down on her knees on the floor to make sure the covers were tucked under the bed with sheer perfection! This tells me she takes her job VERY SERIOUSLY and she don't mind going the extra mile to make sure rooms are in tip top shape for their guest! I WILL DEFINITELY STAY AT THIS HOTEL AGAIN!!!

Exceptional

Bad

Very clean and nice I recommend

As a truck driver this is my favorite place to stay when I visit my family, here in Augusta area. The staff was was very professional and social friendly, any questions were answered quickly. The rooms are very quiet and clean. They get a 10 in my opiopn.

Passable

The hotel needs to be refurbished. My daughter noticed carpet stains before I did. It was a surprise how to see a room with such stains. There was a table like thing with a cushion on it and it looked like a cat scratching post. It was affordable but not a place I would stay at again.

Room carpet was dirtiest of any hotel I have been in.

The staff is very helpful and friendly. They went out of the way to be helpful. Our stay was enjoyable and very relaxing. I would stay there again.

Nice Staff N/A

Very good

Room needs updating

The staff was very friendly and helpful! The daily breakfast was delicious and a great variety to choose from.

The staff were very friendly. However, our room carpet had many stains on it. Also, the bathroom tub faucet would not shut off completely. The windows were not clean & the towels were thin.

Exceptional