SunCoast Park Hotel Anaheim Resort, Tapestry by Hilton

The front desk staff urgently needs customer service training. Throughout our entire stay, every staff member we encountered was cold, indifferent, and unwelcoming. We were never greeted, acknowledged, or made to feel like valued guests. Simple courtesies such as a smile, eye contact, or asking if we needed assistance were completely absent. The experience felt more like visiting the DMV than staying at a hospitality-focused property. For a hotel, this level of service is unacceptable and significantly detracted from our overall experience.

This hotel is conveniently located, close enough to walk to Disneyland and easy on and off the Freeway. The property is newer, so it is clean and modern. The staff was friendly and professional. It has all the amenities needed for a 3 to 4 day stay. It is situated right next to the Intersate 5 but you cannot here it at all from your room.

Given his location you still need to have some type of white noise in your room in order to sleep. I was fortunate that this time there was less freeway noise but I still needed my phone to generate some background noise to drown out the sounds. The room and bathroom were very well appointed and comfortable, especially the bed! The towels are a bit rough but serviceable. One of the best things about this location is the underground parking which distinguishes it from many of the other properties close to the Disneyland entrance. It’s a 15 minute walk to Disneyland security.

Perfect place within walking distance of Disneyland

Clean room, close to the Parks, Convenient.

It is walkable BUT you don't have the swarm of many walking from this direction. It is close enough to walk to Disney, and FAR enough to be away from the parks hectic traffic and crowds. Always with great service at the Front Desk are Anahi(hope I spelled it correctly) and Aaliyah. Lastly, even though it is next to the Freeway, you do not hear most of it other than Sirens.

Very clean and customer service was awesome.

Very clean and the front desk clerk was very nice and helpful. The room was much better than I expected and I enjoyed my stay very much!

Clean room and great location

I would definitely stay there again love how easy it was to get to Disney without all the traffic of people and how nice it was

Everything was perfect. Definitely recommend.

clean rooms and staff very helpful. Coffee in the morning at the bar was very good.

My room was clean and the staff was very polite as always. This is my go to spot whenever I spend a few days to be at Disneyland and California Adventure.

Not far walk to Disneyland . Very friendly staff . Great food and pool for kids

Very disappointed with my stay. The room and overall experience did not meet the standards I expected. I reported my concerns directly to the hotel and even filed a formal complaint afterward, but weeks later I’ve received no response. It’s one thing to have issues during a stay—it’s another to completely ignore a guest afterward. Based on my experience, I wouldn’t stay here again.

The manager and the whole team are great. I have been twice this year and it’s been awesome both times. Convenient walk to Disney parks, very helpful staff

Great experience at this hotel. Room was very clean and staff were great at check in. Close enough to Disney to walk easily. Would stay again!

Exceptional

Staff was helpful, courteous. Breakfast was good. Room was clean.

Now then, we did go to an Angels game and we were there in less than 10 minutes. We were also back in less than 10 minutes. Beds were perfect. The room was a great temp and was fairly quiet. A touch more noise than we are used to, but not disturbing or anything. Parking had plenty of spaces. They were being kind to some stray cats outside as well by feeding them and giving water. It was a good stay. We would come back!