Tru By Hilton Amarillo West

Nice property

Nice place. Our sheets weren’t clean when we checked in but they replaced them in a timely manner.

Have never used this brand before but will definitely stay here again.

The only issue was the breakfast in the morning. There was no pancake or waffle option available, even though there was a sign for it. That was a shame because traveling with kids, hotel pancakes / waffles are something we count on and know they’ll eat.

Great place to stay at. Also, very pet friendly. Front staff kind and helpful, breakfast was great.

The hotel is very clean, it must be fairly new. When we checked in, without telling us, they charged our credit card an extra $25. The next morning I asked the front staff what that was about, and was told that it is to cover incidentals and that once I check out, it will be reversed. I told her that I have traveled all over the world and stayed in many hotels, and I have never had a charge like this before. Otherwise, breakfast was nothing special. The set up for making pancakes was not there at all, and there was no waffle maker. There really was a very small selection of food. I would not stay here again, and based on this experience would probably avoid TRU in the future.

Very nice room and bathroom, comfortable bed and pillows

Nice property. Wish the breakfast area was located somewhere other than the front door. And wish for more variety of breakfast items.

Upon arriving we got to see Prairie dogs next to the hotel. Checking in was easy. The breakfast has plenty of options to choose from. The room was clean from the get go. The staff was pretty nice as well.

Cleanliness of the hotel Staff could have been friendlier. No good morning no how was the stay. Can I help you anything very minimal conversation or interaction.

Staff was competent and helpful even when they were having computer issues.

Convenient location. Easy to find with plenty of parking. Tv in our room had terrible picture quality due to the backlights dying out. Blinds for the windows are hard to open or close.

Exceptional

Easy access, I like the hard flooring. Nothing really

Room was clean but the usb charging ports over by the bed didn’t work

The staff, ground floor layout, breakfast was unique, and LAVAZZA! Pet friendly and the guests conversed! Nothing!

Bad:Has shared parking.

Great spot to stay with family! Breakfast was great!

Superb

Nothing