Hawthorn Extended Stay by Wyndham Amarillo

Clean room fresh breakfast friendly staff

We had two rooms booked, one of the rooms had been previously smoked in and cleaned or hadn’t had the filters changed in the air conditioning unit. I am extremely allergic to cigarette smoke so that room had to be changed out. Overall the breakfast area was mostly clean, with very standard fare. If there had been any other hotels on that side of Amarillo that had rooms open, we would have changed hotels. We will give it a year or more before checking with them again.

What made the experience worse was the attitude of the staff. There was no empathy, no welcoming smile, and our concerns were met with an unhelpful response that no other rooms were available. As older guests, we expected at least some understanding and courtesy. From the reactions of other guests during our stay, it seemed that we were not the only ones dissatisfied. Unfortunately, this was a very unpleasant experience, and I hope management takes immediate steps to improve cleanliness, maintenance, and customer service.

The bathroom was not clean and we decided to not shower there. The building is under renovations so maybe it will get better

Don't trust the rating. The rooms are smelly and dirty. We were trying to switch to a different room/facility, but because we arrived later in the day, none of these was possible. We never come again.

Hotel was under construction - didn't even look opened. The light in the bathroom didn’t work and they had no room to switch us to nor were they able to get maintenence staff to fix.

The room is ok for the price, it not new as picture look and not that clean.

DO NOT Stay here right now. Major construction going on. The sign from the freeway is blacked out. You don’t see it coming around the back way and by then it’s too late. Trash everywhere, signs that say WATCH FOR FALLING Debris. I called immediately to cancel.

Room was clean and comfortable, breakfast was great, property is under renovation but still very comfortable. Only issue was finding a front desk person to check in and out.

at check in, my room was super humid and warm. the desk clerk tried her absolute best to fix the ac. moving rooms was not an obtion. i already was in the room. my shower temp was luke warm and NEVER got hotter. the fridge was not cold and NEVER got colder. the ice maker was blocked by 4 pallets of parts/fixtures/equipment for their remodel. meaning the whole hotel couldn’t utilize it. i am a diabetic and had to drive to a convenience store to handle that serious issue. to top it off, after i drove to get dinner, and had it open on the table, i walked away and upon coming back, there was a Fly on it. how was a fly in my room? the room never got cold and i slept terribly. extremely dissatisfied and disappointed. i will never stay at a Hawthorn facility again.

The property was undergoing Construction. The pool was closed. There was Construction throughout the hotel.

Hotel was under refurbishment, about five years too late. But they had no problem charging $138 for a single night. Bathroom was nasty and terrible. Drapes were not usable, could not close. Draw-wands broken and laying on floor. Drapes blocked AC unit. Breakfast was terrible. I’ll never stop here again

I understand the hotel is under construction but our bathroom was dirty, the ice machine didn’t work, and the whole building just felt dirty.

Checkin staff was not overly friendly. Bed was not comfortable and pillows were small and not great. Went to breakfast right at 6am and coffee was barely warm.

Overall the hotel was ok as per the budget category and served the purpose well for our overnight stay for a long journey. Rooms were clean breakfast was ok.

upgrade so there was some boxes & pallets of things, but they were never in our way. The room was nice & comfortable. The A/C was so cold, just like I like it. Super convenient to the highway & major shopping & food. Would definitely stay here again.

The staff was polite thou.

Great staff. Nice location. The tv never worked and the WiFi had a very low signal. My only complaints. Otherwise it was clean and quiet.

Loved the stay and the staff good breakfast and great hotel even with them under construction.

They had pallets of materials stored in the hallways inside the hotel