Quality Inn & Suites Albuquerque Midtown - University Area

We picked this hotel because of the price, breakfast included, and outdoor pool. Breakfast wasn't ready until 7,we had to leave by then. And the pool was closed. Neither one of these things were advertised or compensated in the price. Very disappointing

Our cooler broke, so we decided to get a room for two nights, to swim and have AC. However, the pool AND the hot tub were closed. No one mentioned this when I called knowing when I checked in. It wasn't until I looked out the door, having purposefully gotten a room on the courtyard, by the pool, that I saw chemicals left out around the pool and padlocks on the gate. The woman I spoke to was not very polite and said they could not say when it would reopen. They refused a refund. At least the AC worked! The courtyard is nice and the room was comfortable. It would have been great if only we had been able to swim.

Breakfast was good & accommodated us when we needed eggs with no meat. We booked hotel as it was close to our events & also becayse it was listed they had a pool as we had kids wanting to swim & pool was not in service. Phone in room not working. Refrigerator not working, but did finally get it replaced. When moved refrigerator it was very dirty behind it along with area behind TV very dirty. The door in the back of the building, was not able to be locked & secured.

There was black ants on the bed. So told front but said they couldn't move us. They gave us new bedding. Pool isnt working.

Very good value

Very good

Nothing They had roaches. Half the TV did not work meaning I only got very basic channels like news and stuff like that no entertainment channels and when I advise them of it they said oh some of our rooms have it and some don't have it there was no swimming pool they said that was due to cuz they had no one to maintain it. It would have been nice for them to advise that online that the pole was out of commission

Superb

No A/C in lobby and hallways. No elevator. Very slow draining sink and shower.

Completely unsafe, broken windows, exterior doors, no elevator, pool was empty, signs of mold everywhere.

My grandson an I stayed at this motel but we ask for a room to bade after the second day the front desk said that they were short stuffed and they can not do it the toilet lid was broken the was a lot of people yelling and screaming a lot of slamming doors it was kind of bad experience Bit cleaner that at least they could have done the room after the second day after I ask the front desk but they didn’t I guess it was just a pace to sleep and fix the back entry door because when the back door closes it would not open with the key

Nothing No hot water

Good value Sort of run down hotel, but still good value

This property needs to be torn down. It’s old and dilapidated. Even the side entry door I was told to use because it was near my room was broken. There are cigarette butts and old gum plastering the walkways and there were ROACHES in my room.

Very poor

Dirty. Rundown. Needs better staff. Doors are broken. Difficult to find and get to. I will never stay here in the future.

Even though I had an active reservation and confirmation number from hotels.com, the hotel had canceled my reservation without notice and would not honor the price I had booked for. Additionally, there was no hot water in the room, and over an after reporting, we received no help. The property was poorly maintained (broken mirror in our room, broken ice machine, broken side door into the hotel propped open with a rock. The only decent thing was the breakfast, but otherwise a horrible experience. The front desk staff said they would notify the general manager who never did anything or reached out. The terrible stay obviously stemmed from the top.

I didn’t like the property…I was too scared to get out of my car to check in so I left. I lost money, but my personal safety is more important to me. It was a very sketchy area.

Passable

Location Some of the people's