Extended Stay America Suites Oakland Alameda Airport

Check in was great, elevator was broken so we needed to walk up one floor which was ok with us. The room had a funny smell but it was tolerable. Upon check out Gerald wasn’t there (5:50, we assumed he was making breakfast which was really just muffins, granola bar and coffee (which is what I was waiting for). My husband waited in the room it was supposed to be in (no light or ability to turn on). I called out because I had a question on my bill, no answer. I went outside to put more stuff in my luggage and returned. John was still sitting in the dark room and said no one had come. I called out, no answer. I called on my phone to the hotel- it rang and rang. Gerald said breakfast was never served before 6:30 and I showed him the paper given to me saying breakfast at 6am, he said that would need to be corrected. How long does it take to put a carafe of coffee, with condiments and a basket of muffins/granola bars? It would have made me have a better morning if that had been done. Otherwise this place had plenty of parking and the location was perfect. I just needed a cup of coffee .

The replacement room was functional except the TV remote only had a few working buttons. The whole property smelled like a casserole made of sweat, mildew, and weed. Maybe the worst place I have stayed. If not the worst, it is very close.

Checking staff friendly but seems overwhelmed she was doing laundry and washing dishes while checking us in

Not at all worth it.

Ofrecen desayuno pero no lo dan solo cafe y agua caliente para avena

Clean staff was really nice even called to check if the room was to my standards I've always loved staying here

The location is good and quiet Staff not helpful

I did not understand at first that this hotel chain can be considered transitional housing. Apparently, some people live there. This hotel does not fit the normal hotel model you would expect. For example, seeing housekeepers maintain the rooms on a daily basis does not occur here. Here is a list of things we observed: The room had dust balls everywhere. Roomkeys will fail several times. I was in line with 2 others, and we all had failed key cards. Residents like to leave the back door to the building propped open. I consider this a security problem. We saw two cars with broken glass on one night. The property warns you to keep valuables out of sight. Keep your car as empty as possible! There are non-operational cars at the property taking up parking spaces. I can tell because they have flat tires. The Way dot com service is taking up several convenient parking spaces close to the entrance, with signs that they will tow if you park there. The refrigerator in our room did not really work. No USB outlets anywhere. The toilet in our room would not flush even after the staff tried to fix it twice. The staff ultimately gave us another room to use. Fortunately, the AC blows really cold. They have exercise equipment and a laundry room.

I have been trying to get a refund on the stay because I walked out right after checking in because the state of the room and overall property was terrible. It was not maintained, the carpets were stinking. The people at the property told us that it was unsafe to park our car outside as it would definitely get broken into.

Staff, including shuttle driver were courteous and paid attention to customer needs!

Worst hotel ever. The pictures online are deceiving. I booked for 3 nights and checked out the next day. It was dirty and smelled like cigarettes.

This hotel looked great from the outside; great location, recently painted, nicely landscaped, decent parking area. But inside, the rooms are dated and well used. The kitchenettes have old Formica counters, very old stoves, and no dishes/utensils unless you ask. The bathroom was nothing special, with only two sets of towels, which were small, well used and ordinary. Also, only two pillows available for the bed; I guess that is their favorite number. The breakfast is very limited prepacked cold carbs with coffee; the instant oatmeal was ok. The kicker for our trip, though, was our vehicle being broken into on our second night. Another guest had their vehicle broken into the same night. Staff offered zero assistance, and no suggestions on following up with law enforcement, which frankly, being so close to Oakland, they had their hands full and never appeared. No cameras outside, at least not in this corner of the lot. We had noticed some shady individuals the night previous but ignored them, assuming the best. We were wrong. It also appeared the night before that some of the staff seemed to know at least one of the individuals; but I prefer to not read too much into that. I thought the price per night for a weekend was too good to be true, but, as I should have known better, you get what you pay for. Can not recommend.

Clean They advertise “breakfast included” and it was a joke They have a coffee pitcher and some old muffins

I felt in the middle of the night after neighbors were being loud. Front desk switched rooms for me upstairs. Upstairs was much worse there was someone yelling and it sounded scary so I didn’t even go into that next room. I felt unsafe. I slept in my car that night.

The “breakfast” was coffee or black tea, chocolate muffins, and granola-type bars. Nothing fresh. I brought my own food for breakfast knowing there was a kitchenette. The challenge there was that it had no cups, plates, or utensils. To add to the experience, the walls and ceiling are very thin so you hear people walking about or people in the next room. And, due to it’s proximity to the airport, the sounds of jets taking off is very loud and begins before 6:00AM. The staff was fine, but didn’t make up for the less than average facility and amenities. I would not recommend this location to anyone who expects more comfort.

Staff are very helpful and nice

They ran out of food , before 7 , when I woke up .

Greg was a great help at the counter when I check in he was very polite and professional and patience with the guest. He really mad my check in easy. Keep up the good work Greg I believe his name correct young slim male.

The staff is extremely rude and unhelpful!

The manager yelled at me for asking for housekeeping. Maybe he was a having a bad day and I was too after being there, with a clogged toilet and not 1 housekeeper came to my room for cleaning and/or supplies like toilet paper or necessities. Will not ever been their again. It stop offering the muffins and coffee they called breakfast